Delivery Breakdown
We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.
Small Items
Small & items are delivered to your door by a 9am to 5pm courier service.
Small items covers everything that can be posted, dispatched by courier, or is at lower risk of damage such as:
- Taps
- Wastes
- Showers
- Bathroom Accessories (excluding mirrors)
- Towel Rails & Radiators (under 1400mm) & Radiator Valves
UK Delivery from £7.99 – DPD Next Day or Parcel Force 24
Collection – Free
Large Items
Large & items are delivered to your door by a 9am to 5pm courier service.
Large items covers everything that can be posted, dispatched by courier, or is at lower risk of damage such as:
- Shower/Shower Rails
- Towel Rails and Radiators (over 1400mm)
- Mirrors/Mirror Cabinets (under 1000mm)
From £19.99 – Parcel Force 48 Hour
Collection – Free
Heavy Items
Heavy items includes all the products that are large in size, or that are at high risk of damage such as sanitaryware, ceramics, glass, shower trays, furniture, baths and mirrors/mirror cabinets over 1000mm. These are delivered via pallet or one/two man team. You will receive a telephone call to arrange a suitable delivery date. These include:
- Toilets
- Basins
- Shower Enclosures, Screens, Doors and Shower Trays
- Baths
- Mirrors/Mirror Cabinets (over 1000mm) (*except for certain brands)
- Furniture
From £25.00 – Express Pallet Service
Free on orders over £500 & selected products (Excludes Baths, Shower Glass/Enclosures, Shower Trays and Certain Postcodes)
Collection – Free
Small items are primarily sent with DPD before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).
Large items with a height that exceeds 1500mm or up to 3 metres girth combined may have to be sent on a Parcel Force 48 Large express delivery.
Heavy items sent via a Pallet Service will be delivered as close to the property as possible but will not be taken off the pallet or brought inside the property by the delivery driver. We advise a minimum of 2 able-bodied persons to accept the delivery and carry the goods inside. You are responsible for checking the items on delivery to ensure you are satisfied with them.
Order Tracking
To view the status of your order, please view below:
https://rsfbathrooms.co.uk/my-account/
On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.
Our orders are shipped with Parcel Force, DPD or The Pallet Network (TPN).
When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.
Delivery Updates
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is, or provide a delivery update if you have made an order.
Please contact us directly via email to:
[email protected]
Or by phone to:
01708 444355
Calls are charged at your standard landline charge.
Our Goal
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.
Advice
We strongly recommend you DO NOT book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.
In rare circumstances, your order may not be in stock with the manufacturer, or will need to be shipped internationally from one of their overseas warehouses. In this case, you will be contacted immediately and informed of any extended delivery time. A refund will be offered in full, if this is unsatisfactory or you are unable to wait.
It is important to note that we advise you DO NOT book in any services, such as plumbers, until you have received your goods and they have been inspected to your satisfaction. We cannot be held liable for any costs incurred due to non-arrival, compensation for costs incurred, or any consequential loss of any form. We require all goods to be inspected and any damages reported within 3 working days. Please keep all original packaging until the item(s) are checked, installed and working correctly as this is required for any returns.
Specific Brands Deliveries
Zehnder/Merlyn/Matki/HIB – Please note items from these brands are sometimes put on a direct delivery from the manufacturer. They offer a direct delivery service which skips out the “us” part. We always clearly communicate this with you shortly after you place the order, and will automatically do this if it means the items can get to you quicker.
RSF Bathrooms Deliveries
We use our own delivery vehicles and drivers who deliver daily within a proximity to us.
Our own delivery vehicles are used on larger orders, or orders with multiple fragile items.
If we allocate a delivery slot for your order, our delivery team will be in touch to arrange delivery to ensure someone is on the premises.
We cover an area of approximately 50 miles of Central London.
