Delivery Information

Delivery Breakdown

We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.

Small Items

(taps, showers, radiators under 1400mm, accessories etc.)

UK Delivery from £7.99 – DPD Next Day before 12 or Parcel Force 24

Free on all orders over £200 & selected products.

Collection – Free

Large Items

(showers, radiators over 1400mm, mirrors/mirror cabinets under 1000mm etc.)

From £19.99 – Parcel Force 48 Hour

Free on selected products over £200

Collection – Free

Heavy Items

(mirrors/mirror cabinets over 1000mm, shower glass/enclosures, shower trays, baths, ceramics, large furniture etc.)

From £25.00 – Express Pallet Service

Free on orders over £500 & selected products (Excludes Baths, Shower Glass/Enclosures and Certain Postcodes)

Collection – Free

Please Note: The services above are used as soon as we receive the item from the manufacturer. If the item is labelled as In Stock then the service will be used if ordered before our cut off time which is 3pm. Please use the Delivery Time shown on the product for the delivery window from time of order until receiving the item.

Small items are primarily sent with DPD before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).

Large items with a height that exceeds 1500mm or up to 3 metres girth combined may have to be sent on a Parcel Force 48 Large express delivery.

Heavy items sent via a Pallet Service will be delivered as close to the property as possible but will not be taken off the pallet or brought inside the property by the delivery driver. We advise a minimum of 2 able-bodied persons to accept the delivery and carry the goods inside. You are responsible for checking the items on delivery to ensure you are satisfied with them.

Small Items Delivery

Small & items are delivered to your door by a 9am to 5pm courier service.

Small Items

Small items covers everything that can be posted, dispatched by courier, or is at lower risk of damage such as:

  • Taps
  • Wastes
  • Showers
  • Bathroom Accessories (excluding mirrors)
  • Towel Rails & Radiators (under 1400mm) & Radiator Valves

Large Items Delivery

Large & items are delivered to your door by a 9am to 5pm courier service.

Large Items
Large items covers everything that can be posted, dispatched by courier, or is at lower risk of damage such as:

  • Shower/Shower Rails
  • Towel Rails and Radiators (over 1400mm)
  • Mirrors/Mirror Cabinets (under 1000mm)

Heavy Items Delivery

Large items includes all the products that are large in size, or that are at high risk of damage such as sanitaryware, ceramics, glass, shower trays, furniture, baths and mirrors/mirror cabinets over 1000mm. These are delivered via pallet or one/two man team. You will receive a telephone call to arrange a suitable delivery date. These include:

  • Toilets
  • Basins
  • Shower Enclosures, Screens, Doors and Trays
  • Baths
  • Mirrors/Mirror Cabinets (over 1000mm) (*except for certain brands)
  • Furniture

Order Tracking

To view the status of your order, please view below:

On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.

Our orders are shipped with Parcel Force, DPD or The Pallet Network (TPN).

When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.


Delivery Updates

We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is, or provide a delivery update if you have made an order.

Please contact us directly via email to:
[email protected]

Or by phone to:
01708 444355

Calls are charged at your standard landline charge.


Our Goal

At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.

Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products,  we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.



We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.

We cannot be liable for any costs incurred by problems with delivery.

In rare circumstances, your order may not be in stock with the manufacturer, or will need to be shipped internationally from one of their overseas warehouses. In this case, you will be contacted immediately and informed of any extended delivery time. A refund will be offered in full, if this is unsatisfactory or you are unable to wait.


Specific Brands Deliveries

Zehnder/Bisque/Merlyn – Please note items from these brands are sometimes put on a direct delivery from the manufacturer. They offer a direct delivery service which skips out the “us” part. We always clearly communicate this with you shortly after you place the order, and will automatically do this if it means the items can get to you quicker.


RSF Bathrooms Deliveries

We use our own delivery vehicles and drivers who deliver daily within a proximity to us.
Our own delivery vehicles are used on larger orders, or orders with multiple fragile items.
If we allocate a delivery slot for your order, our delivery team will be in touch to arrange delivery to ensure someone is on the premises.

We cover an area of approximately 50 miles of Central London.

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