Delivery Information

Order Tracking

To view the status of your order, please view below:

When an item is shipped, it will be updated on the corresponding order.

Our orders are shipped with Parcel Force, DPD or EDG Pallets.

When your order is dispatched, you will be emailed with a consignment number, which can be used to track your parcel. This will be emailed to you either from DPD or Parcel Force, or EDG Pallets if you have heavy items on order.

Delivery Methods

DPD Next Day Before 12 (Small Items)

24 Hour Express Parcel Force (Small Items)

48 Hour Express Parcel Force (Large Items)

24 Hour Express Pallet Service (Heavy Items)

We use the above services for free or paid deliveries. We primarily aim to dispatch with DPD due to the superior tracking system it provides you. The fastest and best service is always chosen wherever possible.

Large items, such as very tall radiators, or large furniture items, are sent on a Parcel Force 48 hour service. This is only when the items height exceeds 1.5 meters or 3 meters girth combined.

Delivery Costs:

Small Items

(taps, showers, most radiators etc.)

UK Delivery from £7.99 – DPD Next Day before 12 / Parcel Force 24 

Free on orders over £200 & selected products.

Collection – Free

Large Items

(large radiators, furniture pieces etc.)

From £19.99 – Parcel Force 48 Hour

Free on orders over £200 & selected products

Collection – Free

Heavy Items

(ceramics, baths, large furniture etc.)

From £25.00 – Express Pallet 24 Hour

Free on orders over £500 & selected products

Collection – Free

Our Goal

At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.

All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.

Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products,  we do also have to order directly from the manufacturer in many cases.

This will be stated on the product page and the time will be shown in accordance with this. Please note that the delivery service you choose will be used when we have received and dispatched the product.


We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.

We cannot be liable for any costs incurred by problems with delivery.

In rare circumstances, your order may not be in stock with the manufacturer, or will need to be shipped internationally from one of their overseas warehouses. In this case, you will be contacted directly and informed of any extended delivery time. A refund will be offered in full, if this is unsatisfactory.

Do You Use Your Own Drivers At All?

Yes! We use our own delivery vans and drivers who deliver daily within a proximity to us.

Our own delivery vehicles are used on the larger orders, or orders with multiple fragile items.

We cover an area of approximately 50 miles of Central London.

If we allocate a delivery slot for your order, our driver or delivery team will be in touch to arrange delivery to ensure someone is on the premises.

Specific Deliveries for the Following Brands:

Zehnder/Bisque/Chatsworth – Please note items from these brands are sometimes put on a direct delivery depending on the day of order. We receive our deliveries from these brands on Mondays/Tuesdays (either of the days) – and then on to you as soon as possible.

Zehnder, Bisque & Chatsworth also offer a direct delivery service which skips out the “us” part. We will automatically do this if it means the radiators can get to you sooner, but this does depend on the delivery postcode.

If the product is to be ordered from the manufacturer to us, as soon as we receive it, it shall be sent out on the chosen service.

Updates & Tracking

We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.

If you have made an order:

For status updates or if you’d just like to know an estimated time of delivery with us, then please use the tracking link provided to you.

You may also track the shipment status by logging into your account, and visiting:

On this page, you are able to select an order once placed, and it is automatically updated once items have been shipped.

If you are still unsure or the above link is at fault, please contact us directly via email to:

[email protected]

Or by phone to:

01708 444355

Calls are charged at your standard landline charge.

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