The tradition of the Duravit brand
Even a company that has set great precedents with its centuries of tradition once “started small”.
It all began in Hornberg, Germany in 1817 when Georg Friedrich Horn built an earthenware factory initially focused solely on the manufacture of crockery. In 1956, production evolved from earthenware to porcelain, extending the product range to include sanitary ceramics. This provided a platform for future success and also introduced the sanitary world to a new name: Duravit. Today, Duravit AG operates at an international level and boasts 10 production plants with a workforce of more than 5,000 employees worldwide.
The region behind the Duravit brand
One source of Duravit’s tremendous strength, which it continues to cultivate, is its deep connection to the Black Forest. This is why Duravit is, for example, a partner and sponsor of the Black Forest natural park, a large nature reserve that is also Germany’s largest natural park. Additionally, Duravit does everything possible to protect natural elements like water, air and soil – a process that starts with resource-saving manufacturing methods, which employ technologies such as water treatment and heat recovery. The logical continuation of this is manifested in the products themselves, which are water-saving.
Even with new products, Duravit takes into impact on the environment and ensures that, whatever it manufactures, it uses natural resources responsibly.
And these efforts have certainly been recognized: Duravit AG has officially been certified for its commitment to the environment in accordance with ISO 14001.
“Hand made” quality assurance
Even though we are living in an era of high-tech and automation, when it comes to products with such a high claim to design and function, quality still highly depends on human skill. Duravit continues to maintain a great deal of craftsmanship to ensure this high standard. This applies to the manufacturing of ceramic as well as to all other production areas at Duravit.
DuraShield®
Easy-care and antibacterial 2-in-1 protective glaze
A bathroom full of life starts with protection and cleanliness. The newly developed 2-in-1 protective glaze DuraShield® offers easy-care and antibacterial properties for an extra sense of safety and comfort.
Hygienic cleanliness
Hygienic cleanliness is crucial for a carefree bathroom experience. It ensures safety and well-being where sensitive skin comes into contact with finishes. The 2-in-1 protective glaze DuraShield® for ceramics developed by Duravit guarantees precisely this feeling of freshness and purity. It contains positively charged metal ions that form an invisible protective shield. This makes 99.99% of all bacteria harmless within 24 hours.
Easy to clean
The innovative glaze is characterized by a smooth and almost pore-free surface, from which dirt and limescale run off more easily – for foolproof cleaning.
DuraShield® will be available for the first time on all ceramic items in the new Balcoon series, designed by Patricia Urquiola, as well as on the ME by Starck toilet in the Hero Edition.
Standard Delivery time is 4-7 Working Days.
Please Note: Many Duravit products are stocked in the UK. However, at times, items need to be sourced from the manufacturers main warehouse at Duravit Germany. This can increase the lead time. We encourage you to check stock before ordering, as out of stock items can be up to a 3-4 week wait.
Furniture: Please Note that most Duravit Furniture items are a minimum of 4-6 weeks lead time from time of order. Duravit UK do stock certain furniture models, and this is reflected in the Delivery Time found on the product.
For out of stock items, a member of our customer service team shall contact you to inform you of the delay. If you are unhappy or are unable to wait, then a full refund will be offered or a product exchange.
Delivery Breakdown
We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.
Small Items
(taps, showers, radiators under 1400mm, accessories etc.)
UK Delivery from £7.99 – DPD Next Day before 12 or Parcel Force 24
Collection – Free
Large Items
(showers, radiators over 1400mm, mirrors/mirror cabinets under 1000mm etc.)
From £19.99 – Parcel Force 48 Hour
Collection – Free
Heavy Items
(mirrors/mirror cabinets over 1000mm, shower glass/enclosures, shower trays, baths, ceramics, large furniture etc.)
From £25.00 – Express Pallet Service
Free on orders over £500 & selected products (Excludes Baths, Shower Glass/Enclosures and Certain Postcodes)
Collection – Free
Please Note: The services above are used as soon as we receive the item from the manufacturer (we don’t keep stock here). If the item is In Stock with the manufacturer then the lead times displayed on our website apply and once we receive the goods the fastest delivery service will be used. Please use the Estimated Delivery Time shown on the product for the delivery window from time of order until receiving the item.
Small items are primarily sent with DPD before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).
Large items with a height that exceeds 1500mm or up to 3 metres girth combined may have to be sent on a Parcel Force 48 Large express delivery.
Heavy items sent via a Pallet Service will be delivered as close to the property as possible but will not be taken off the pallet or brought inside the property by the delivery driver. We advise a minimum of 2 able-bodied persons to accept the delivery and carry the goods inside. You are responsible for checking the items on delivery to ensure you are satisfied with them.
For more information, view our complete delivery information page by clicking here.
Stock Check
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.
Please contact us directly via email to:
[email protected]
Or by phone to:
01708 444355
Calls are charged at your standard landline charge.
Order Tracking
To view the status of your order, please view below:
https://rsfbathrooms.co.uk/my-account/
On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.
Our orders are shipped with Parcel Force, DPD or TPN Pallets.
When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.
Our Goal
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.
Advice
We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.
