Made in the UK from top quality materials, Matki products are synonymous with style, innovation and durability and Matki are pleased to offer a 10-Year Guarantee on all shower surrounds. The collection includes a comprehensive range of showering products from shower door enclosures, bath screens and trays to industry leading thermostatic mixers and brassware. From the largest wet room to a clever space saving shower enclosure or a simple ‘in-bath’ shower, Matki offer a shower solution for every situation.
Streamlined and highly architectural, Matki’s frames are built from high lustre anodised aluminium and chrome plated details, set off by 6mm, 8mm or 10mm Safety Glass, with door furniture and fixings made from solid metals. Every detail is designed and built to last, with clean, contemporary styling and the whisper-quiet solidity which speaks of absolute quality.
Matki shower doors, shower enclosures, shower screens and shower trays are covered by a 10-year guarantee against parts failure, with the initial two-year period also having labour cost cover. Gold and Nickel plated parts, Teak decking and Matki Glass Guard are guaranteed for the initial two-year period only. Matki Elixir and Matki Swadling thermostatic shower mixers and accessories and Matki Fastflow shower wastes are guaranteed for five years.
Standard Delivery time is 5-10 Working Days.
Please Note: Matki aim to keep a majority of items in stock. However, some products are Made-to-Order; this will be reflected above. Stocked items may also sometimes be out of stock. This can increase the lead time from purchase date.
In this circumstance, a member of our customer service team shall contact you to inform you of the delay. If you are unhappy or are unable to wait, then we will cancel & immediately refund the order.
We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.
(taps, showers, radiators under 1500mm, accessories, mirrors etc. )
UK Delivery from £7.99 – DPD Next Day or Parcel Force 24
Free on all orders over £200 & selected products.
Collection – Free
(radiators over 1500mm, mirrors/mirror cabinets over 1500mm etc.)
From £19.99 – Parcel Force 48 Hour
Free on selected products over £200
Collection – Free
(enclosures, shower trays, ceramics, baths, large furniture etc.)
From £25.00 – Express EDG Pallet 24 Hour
Free on orders over £500 & selected products (Excludes Baths. Excludes Certain Postcodes.)
Collection – Free
Please Note: The services above are used as soon as we receive the item from the manufacturer. If the item is labelled as In Stock then the service will be used if ordered before our cut off time which is 3pm. Please use the Delivery Time shown on the product for the delivery window from time of order until receiving the item.
Small items are primarily sent with DPD Next Day before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).
Large items such as very tall radiators, or very wide mirror cabinets are sent on a Parcel Force 48 hour service. This is only when the items height exceeds 1.5 meters or 3 meters girth combined. For example, a 1500mm or higher radiator, or 1500mm or wider mirror cabinet.
For more information, view our complete delivery information page by clicking here.
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.
Please contact us directly via email to:
Or by phone to:
Calls are charged at your standard landline charge.
To view the status of your order, please view below:
On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.
Our orders are shipped with Parcel Force, DPD or EDG Pallets.
When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.
We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.