Designing the Collection
From concept to showroom, at Merlyn Showering it's all about Passion, to be Precise Innovation is at the core of everything they do. They constantly strive to improve and perfect each and every product they manufacture. They have their finger on the pulse of shower design, and they also respond to what customers and retailers ask for. Their Designers spend approximately 12 months creating and fine tuning each Merlyn piece to ensure the materials and design aesthetics are best in class before manufacturing begins. Their attention to detail means that every aspect of their products are crafted to perfection. And they revisit their products frequently, to ensure your Merlyn Shower is top of the class, all of the time.
Standard Delivery time is 1-3 Working Days.
Please Note: The majority of Merlyn Products are in stock with the manufacturer. However, at times, items may be out of stock. This can increase the lead time from purchase date.
In this circumstance, a member of our customer service team shall contact you to inform you of the delay. If you are unhappy or are unable to wait, then we will cancel & immediately refund the order.
We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.
(taps, showers, radiators under 1500mm, accessories, mirrors etc. )
UK Delivery from £7.99 – DPD Next Day or Parcel Force 24
Free on all orders over £200 & selected products.
Collection – Free
(radiators over 1500mm, mirrors/mirror cabinets over 1500mm etc.)
From £19.99 – Parcel Force 48 Hour
Free on selected products over £200
Collection – Free
(enclosures, shower trays, ceramics, baths, large furniture etc.)
From £25.00 – Express EDG Pallet 24 Hour
Free on orders over £500 & selected products (Excludes Baths. Excludes Certain Postcodes.)
Collection – Free
Please Note: The services above are used as soon as we receive the item from the manufacturer. If the item is labelled as In Stock then the service will be used if ordered before our cut off time which is 3pm. Please use the Delivery Time shown on the product for the delivery window from time of order until receiving the item.
Small items are primarily sent with DPD Next Day before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).
Large items such as very tall radiators, or very wide mirror cabinets are sent on a Parcel Force 48 hour service. This is only when the items height exceeds 1.5 meters or 3 meters girth combined. For example, a 1500mm or higher radiator, or 1500mm or wider mirror cabinet.
For more information, view our complete delivery information page by clicking here.
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.
Please contact us directly via email to:
Or by phone to:
Calls are charged at your standard landline charge.
To view the status of your order, please view below:
On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.
Our orders are shipped with Parcel Force, DPD or EDG Pallets.
When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.
We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.