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Please Note: Dornbracht stock almost all of their products at all times. However, rarely, there may be a delay if the item is out of stock. This will increase the lead time from purchase date.
In this circumstance, a member of our customer service team shall contact you to inform you of the delay. If you are unhappy or are unable to wait, then we will cancel & immediately refund the order.
We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.
(taps, showers, radiators under 1400mm, accessories etc.)
UK Delivery from £7.99 – DPD Next Day before 12 or Parcel Force 24
Collection – Free
(showers, radiators over 1400mm, mirrors/mirror cabinets under 1000mm etc.)
From £19.99 – Parcel Force 48 Hour
Collection – Free
(mirrors/mirror cabinets over 1000mm, shower glass/enclosures, shower trays, baths, ceramics, large furniture etc.)
From £25.00 – Express Pallet Service
Free on orders over £500 & selected products (Excludes Baths, Shower Glass/Enclosures and Certain Postcodes)
Collection – Free
Please Note: The services above are used as soon as we receive the item from the manufacturer (we don’t keep stock here). If the item is In Stock with the manufacturer then the lead times displayed on our website apply and once we receive the goods the fastest delivery service will be used. Please use the Estimated Delivery Time shown on the product for the delivery window from time of order until receiving the item.
Small items are primarily sent with DPD before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).
Large items with a height that exceeds 1500mm or up to 3 metres girth combined may have to be sent on a Parcel Force 48 Large express delivery.
Heavy items sent via a Pallet Service will be delivered as close to the property as possible but will not be taken off the pallet or brought inside the property by the delivery driver. We advise a minimum of 2 able-bodied persons to accept the delivery and carry the goods inside. You are responsible for checking the items on delivery to ensure you are satisfied with them.
For more information, view our complete delivery information page by clicking here.
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.
Please contact us directly via email to:
[email protected]
Or by phone to:
01708 444355
Calls are charged at your standard landline charge.
To view the status of your order, please view below:
https://rsfbathrooms.co.uk/my-account/
On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.
Our orders are shipped with Parcel Force, DPD or TPN Pallets.
When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.
We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.
We will do our absolute best to answer your question. We have an experienced technical team, with additional Showroom experienced members on hand. However, for very detailed technical information, contacting the manufacturer may sometimes be a better option.
You can find their contact details below:
Dornbracht Contact Information
Telephone Number: 02476 717 129
Email: [email protected]
Open Hours: 9am-5pm
Brand Website: https://www.dornbracht.com/en-gb/
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