The tradition of the Duravit brand
Even a company that has set great precedents with its centuries of tradition once “started small”.
It all began in Hornberg, Germany in 1817 when Georg Friedrich Horn built an earthenware factory initially focused solely on the manufacture of crockery. In 1956, production evolved from earthenware to porcelain, extending the product range to include sanitary ceramics. This provided a platform for future success and also introduced the sanitary world to a new name: Duravit. Today, Duravit AG operates at an international level and boasts 10 production plants with a workforce of more than 5,000 employees worldwide.
The region behind the Duravit brand
One source of Duravit’s tremendous strength, which it continues to cultivate, is its deep connection to the Black Forest. This is why Duravit is, for example, a partner and sponsor of the Black Forest natural park, a large nature reserve that is also Germany’s largest natural park. Additionally, Duravit does everything possible to protect natural elements like water, air and soil – a process that starts with resource-saving manufacturing methods, which employ technologies such as water treatment and heat recovery. The logical continuation of this is manifested in the products themselves, which are water-saving.
Even with new products, Duravit takes into impact on the environment and ensures that, whatever it manufactures, it uses natural resources responsibly.
And these efforts have certainly been recognized: Duravit AG has officially been certified for its commitment to the environment in accordance with ISO 14001.
“Hand made” quality assurance
Even though we are living in an era of high-tech and automation, when it comes to products with such a high claim to design and function, quality still highly depends on human skill. Duravit continues to maintain a great deal of craftsmanship to ensure this high standard. This applies to the manufacturing of ceramic as well as to all other production areas at Duravit.
Standard Delivery time is 4-7 Working Days.
Please Note: Many Duravit products are stocked in the UK. However, at times, items need to be sourced from the manufacturers main warehouse at Duravit Germany. This can increase the lead time. We encourage you to check stock before ordering, as out of stock items can be up to a 3-4 week wait.
WonderGliss: Please Note that all WonderGliss items are a minimum of 3 weeks for delivery.
Furniture: Please Note that most Duravit Furniture items are a minimum of 4-6 weeks lead time from time of order. Duravit UK do stock certain furniture models, and this is reflected in the Delivery Time found on the product.
For out of stock items, a member of our customer service team shall contact you to inform you of the delay. If you are unhappy or are unable to wait, then a full refund will be offered or a product exchange.
We use the below services for free or paid deliveries. The fastest and best service is always chosen wherever possible.
(taps, showers, radiators under 1500mm, accessories, mirrors etc. )
UK Delivery from £7.99 – DPD Next Day or Parcel Force 24
Free on all orders over £200 & selected products.
Collection – Free
(radiators over 1500mm, mirrors/mirror cabinets over 1500mm etc.)
From £19.99 – Parcel Force 48 Hour
Free on selected products over £200
Collection – Free
(enclosures, shower trays, ceramics, baths, large furniture etc.)
From £25.00 – Express EDG Pallet 24 Hour
Free on orders over £500 & selected products (Excludes Baths. Excludes Certain Postcodes.)
Collection – Free
Please Note: The services above are used as soon as we receive the item from the manufacturer. If the item is labelled as In Stock then the service will be used if ordered before our cut off time which is 3pm. Please use the Delivery Time shown on the product for the delivery window from time of order until receiving the item.
Small items are primarily sent with DPD Next Day before 12am. However sometimes the boxes are too large and must go with Parcel Force 24 hour (9am-5pm delivery time slot).
Large items such as very tall radiators, or very wide mirror cabinets are sent on a Parcel Force 48 hour service. This is only when the items height exceeds 1.5 meters or 3 meters girth combined. For example, a 1500mm or higher radiator, or 1500mm or wider mirror cabinet.
For more information, view our complete delivery information page by clicking here.
We more than welcome a phone call or email (we aim to respond in 30 minute during working hours) to check if the product is in stock and what the lead time is.
Please contact us directly via email to:
Or by phone to:
Calls are charged at your standard landline charge.
To view the status of your order, please view below:
On the My Account page you are able to select an order once placed, and it is automatically updated once items have been shipped. You can also view your order history and print invoices.
Our orders are shipped with Parcel Force, DPD or EDG Pallets.
When your order is dispatched, you will be emailed with a consignment number & tracking link from the courier, which can be used to track your parcel.
At RSF, we strive to ensure that all expected standards are met in regards to delivery, leaving you with a hassle-free, seamless experience online.
All of our products are accurate in the stated delivery times, and they are constantly monitored and updated to accommodate any changes.
Whilst we do have a large warehouse, due to the sheer volume of styles, sizes & variations that is associated with bathroom products, we do also have to order directly from the manufacturer in many cases.
The delivery time will be stated on the product page which is the total time from placing the order and receiving the item.
We strongly recommend you do not book plumbers or tradespeople on the strength of delivery dates or time frames, and we recommend you receive and check items from us before any preparatory work is taken.
We cannot be liable for any costs incurred by problems with delivery.